At Aurea Care Limited, we are dedicated to delivering personalised, compassionate care that enhances the quality of life for our clients. Our process is designed to ensure that clients and their families feel supported and confident in the care we provide. We work closely with Multidisciplinary Teams (MDTs), Integrated Care Boards (ICBs), and local authorities, ensuring a holistic approach to care.
In this post, we outline our client process and demonstrate how we tailor our services to meet each individual’s unique needs, with a focus on continuous improvement and risk management.
Step 1: Initial Enquiry and Consultation
The process begins with an initial enquiry. When you contact us—whether by phone, email, or through our website—our team will arrange a consultation to understand your care needs and discuss how we can assist you.
Why It Matters:
This step helps us gain a clear understanding of your specific care requirements and explain how we collaborate with local authorities, ICBs, and MDTs to ensure you receive the right support.
Step 2: Needs and Risk Assessment
Following the consultation, we conduct a comprehensive needs and risk assessment. A manager, clinical lead, or clinical manager visits the client’s home to assess their care needs, including daily living tasks, medical care, and social well-being. We also carry out a risk assessment to identify any potential hazards that need to be managed.
Why It Matters:
This assessment allows us to create a care plan tailored to the individual’s needs while addressing any potential risks. Working with MDTs, ICBs, and local authorities helps ensure the plan is fully integrated with any required medical or social services.
Step 3: Creating a Personalised Care Plan
Based on the assessment, we develop a bespoke care plan outlining the specific services required, including the frequency and type of care. We liaise with MDTs, ICBs, and local authorities to ensure all relevant medical or social services are included.
Why It Matters:
A tailored care plan ensures the client receives the exact care they need, allowing them to remain as independent as possible, while also ensuring their safety and well-being.
Step 4: Introducing the Care Team
Once the care plan is agreed, we introduce the client to their dedicated care team. Caregivers are carefully matched to the client, ensuring compatibility in both skills and personality. If required, we also introduce any additional healthcare professionals involved in the client’s care.
Why It Matters:
Building a strong rapport between caregivers and clients is essential for delivering effective care. Ensuring a good match fosters trust and comfort from the outset.
Step 5: Care Delivery and Monitoring
Care begins as outlined in the care plan, with regular visits from the care team. Throughout the care delivery process, we maintain open communication with the client and their family, ensuring everything progresses smoothly. We also carry out regular visits and assessments to manage any risks and ensure the care remains appropriate.
Why It Matters:
Ongoing monitoring ensures that any issues are addressed promptly, and the client’s needs are continually met. Regular risk assessments help ensure the client’s safety is prioritised.
Step 6: Staff Competency Reviews and Clinical Audits
To maintain high standards of care, we conduct regular staff competency reviews to ensure caregivers have up-to-date skills and training. Additionally, we perform clinical audits to evaluate the care being delivered and identify areas for improvement.
Why It Matters:
Regular competency reviews and clinical audits ensure that our staff consistently provide the highest level of care, with services continuously improved where necessary.
Step 7: Care Plan Reviews and Service Audits
We regularly review the client’s care plan to ensure it remains suitable as their needs evolve. In addition, we carry out service audits to continuously improve the quality of care. These audits cover client satisfaction, service delivery, and clinical performance, allowing us to make any necessary adjustments.
Why It Matters:
Frequent care plan reviews and audits ensure that we are always providing relevant, high-quality care that adapts to the client’s changing needs.
The Aurea Care Limited Difference
At Aurea Care Limited, we are committed to providing exceptional care that is tailored to each client’s needs. Our collaboration with MDTs, ICBs, and local authorities ensures a comprehensive approach to care. Through regular risk assessments, audits, and staff competency reviews, we are always working to improve our services.
If you would like to learn more about how we can support you or your loved one, please contact us. We are here to guide you through every step of the care process with professionalism, compassion, and dedication.
