Who we are

At Aurea Care Limited your privacy is our priority. We are committed to ensuring your personal information is handled with care and in compliance with the General Data Protection Regulation (GDPR). As a domiciliary care provider, we respect your rights and protect your data.

What Information Do We Collect?

We collect the following personal data:

  • Full Name
  • Address
  • Email Address
  • Telephone Number

This information is necessary to facilitate bookings, provide services, and manage billing.

How Do We Store Your Data?

Your personal data is securely stored on servers located within the UK. We employ the following measures to protect your data:

  • Password-protected systems
  • Regularly updated anti-virus software
  • Restricted access to authorised personnel only

Why Do We Process Your Data?

Your data is processed for the following purposes:

  • Service Delivery: To provide the care services you have requested.
  • Communication: To contact you regarding your services or enquiries.
  • Financial Records: To generate invoices and maintain financial compliance (data retained for six years).
  • The legal basis for processing your data includes:
  • Legitimate Interests: Delivering requested services.
  • Legal Obligations: Complying with statutory requirements.

Do We Share Your Data?

We do not share your personal data with third parties except when:

Required by law or court order.

Necessary to collaborate with social or healthcare professionals to provide your care.

We will never sell or trade your personal information.

How Long Do We Keep Your Data?

We retain your personal data only as long as necessary to fulfil the purposes for which it was collected. Once it is no longer required, it will be securely deleted.

How Do We Manage Data Security?

To protect your information, we:

  • Update passwords regularly
  • Maintain secure backups of data within the UK
  • In the event of a data breach, we will:
  • Notify the Information Commissioner’s Office (ICO) within 72 hours.
  • Inform affected individuals promptly.

What Are Your Rights?

Under GDPR, you have the following rights:

  • Right to Information: Understand how and why we process your data.
  • Right of Access: Request a copy of your personal information.
  • Right to Rectification: Correct inaccurate or incomplete data.
  • Right to Erasure: Request deletion of unnecessary data.
  • Right to Restriction: Limit processing in certain cases.
  • Right to Object: Oppose processing based on legitimate interests.
  • Right to Data Portability: Transfer your data to another organisation.
  • Right to Withdraw Consent: Revoke your consent at any time.

To exercise these rights, contact us via:

Email: info@aureacare.co.uk

Telephone: +44 20335 53607

We aim to address requests within 14 days.

What About Website Data?

When you visit our website, we may collect:

  • Device identifiers (e.g., IP address)
  • Browsing data for analytics and improvement
  • Personal data submitted through web forms or live chat is retained for a maximum of 12 months.

National Data Opt-Out

Currently, we do not share data for planning or research purposes. This policy is reviewed annually to ensure compliance.

Policy Updates

We may periodically update this Privacy Policy to reflect improvements in data management. The most recent version will always be available on our website.

For further information or concerns regarding this Privacy Policy, contact us at info@aureacare.co.uk.