Who We Are

Aurea Care Limited is a registered company in England and Wales, providing domiciliary care services.
Company Number: 16006192
Registered Office: Office 8, 18 Tranquil Vale, Blackheath, London, SE3 0AX

We are committed to protecting your personal data and complying with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all other applicable UK data protection laws.

What Information We Collect

We may collect and process the following personal data:

  • Full name
  • Postal address
  • Email address
  • Telephone number
  • Any other information necessary for the provision of care services (for example, health and medical information, where relevant and lawful to collect)

This information is collected for service delivery, communication, and legal compliance.

How We Store Your Data

Your data is stored securely within the United Kingdom using:

  • Password-protected systems
  • Encrypted backups
  • Regularly updated anti-virus and firewall protection
  • Access restricted to authorised personnel only

Why We Process Your Data

We process your data for the following purposes:

  • Service delivery – to provide the care services you request
  • Communication – to manage your enquiries, bookings, and ongoing care
  • Financial compliance – to prepare invoices and meet HMRC record-keeping obligations

The lawful bases for processing are:

  • Contract – where processing is necessary for the performance of a contract with you
  • Legal obligation – where we are required to comply with UK law
  • Legitimate interests – where processing is necessary for the efficient delivery of our services, provided this does not override your rights

Sharing Your Data

We do not sell or trade personal information.
We may share data only when:

  • Required by law, court order, or regulatory authority
  • Necessary to work with healthcare professionals, local authorities, or social care partners directly involved in your care, in line with safeguarding requirements

How Long We Keep Your Data

We keep personal data only as long as necessary to fulfil the purposes for which it was collected or to meet legal requirements.

Examples include:

  • Financial records: six years from the end of the tax year (HMRC requirement)
  • Care records: minimum eight years after the last care provided, or longer where required for legal, safeguarding, or regulatory reasons

When no longer needed, data is securely deleted or destroyed.

Data Security

We maintain appropriate technical and organisational security measures, including encryption, secure storage, and regular system updates.

In the event of a personal data breach that risks your rights and freedoms, we will:

  • Notify the Information Commissioner’s Office (ICO) within 72 hours
  • Inform affected individuals without undue delay

Your Rights

Under the UK GDPR, you have the following rights:

  • Right to be informed – about how we use your data
  • Right of access – to request a copy of your personal data
  • Right to rectification – to have inaccurate data corrected
  • Right to erasure – to request deletion of your data, where lawful
  • Right to restrict processing – in certain circumstances
  • Right to data portability – to obtain and reuse your data elsewhere
  • Right to object – to certain types of processing
  • Right to withdraw consent – where consent is the lawful basis for processing

To exercise these rights, contact:
Email: info@aureacare.co.uk
Phone: +44 203 353 607

We will respond within one month as required by law.

Website Data

When you visit our website, we may collect:

  • Technical data (for example, IP address, browser type) for security and analytics
  • Personal data provided through contact forms or live chat, stored for a maximum of 12 months unless a service relationship begins

We may use cookies for functionality and analytics, in line with our Cookie Policy.

National Data Opt-Out

We do not share personal data for planning or research purposes outside of direct care delivery. This position is reviewed annually to ensure compliance.

Policy Updates

We may update this Privacy Policy to reflect legal or operational changes. The latest version will always be available on our website.

Complaints

If you have concerns about our data processing, you can contact the ICO:
Website: www.ico.org.uk
Phone: 0303 123 1113

Contact Us

Aurea Care Limited
Office 8, 18 Tranquil Vale, Blackheath, London, SE3 0AX
Email: info@aureacare.co.uk
Phone: +44 203 353 607