Welcome to Aurea Care Limited. These Terms and Conditions govern your use of our website and the provision of our services. By accessing our website or engaging our services, you agree to these terms. If you do not agree, you must stop using our website and services immediately.

Legal Information

Aurea Care Limited is a registered company in the United Kingdom.

Company Name: Aurea Care Limited
Company Number: 16006192

Scope of Services

Aurea Care Limited provides domiciliary care services tailored to individual needs. These include personal care, physical disability care, and elderly care. Personal care may involve assistance with daily activities such as bathing, dressing, grooming, and medication support. Disability care supports individuals with physical disabilities to promote independence and well-being. Elderly care is designed to help older adults live safely and comfortably in their own homes. All services are delivered by qualified, trained professionals who prioritise the dignity, safety, and preferences of those in our care.

Website Usage

By using our website, you confirm that you agree to these Terms and Conditions. We may update these terms from time to time, and the latest version will always be available on this page. Continued use of the website constitutes acceptance of any revised terms.

You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of others or restrict or inhibit their use of the site. All website content, including text, images, and logos, is owned by Aurea Care Limited or licensed to us. Reproduction or distribution without our prior written permission is prohibited.

The website may contain links to external websites for convenience. Aurea Care Limited does not endorse or accept responsibility for the content of these third-party sites. While we make every effort to keep our information accurate and up to date, we do not guarantee that the website will be error-free, and we accept no liability for any loss or damage arising from its use.

User Contributions

If you submit content to our website, such as reviews or comments, you grant us a non-exclusive, royalty-free licence to use and display that content for the purposes of operating and promoting our services, in accordance with our Privacy Policy. You must not submit content that is defamatory, offensive, or infringes the rights of others. We reserve the right to remove any content at our discretion.

Data Protection and Privacy

Your privacy is important to us. We process personal information in line with UK GDPR and the Data Protection Act 2018. Details of how we collect, use, and store your data are explained in our Privacy Policy, which forms part of these Terms and Conditions. By using our website or services, you consent to our data processing practices as set out in that policy.

Service Terms

Aurea Care Limited offers services to individuals in the United Kingdom who require domiciliary care. Before starting any service, we will provide a written Service Agreement setting out the scope, fees, and terms of the care to be delivered. This agreement must be signed by both parties.

Cancellations are subject to the terms in the Service Agreement. This does not affect your statutory rights, including your right to cancel within the statutory cooling-off period where applicable. Payment terms are outlined in the Service Agreement. Late payments may incur additional charges as set out in that agreement.

Limitation of Liability

Aurea Care Limited makes reasonable efforts to ensure that our website and services are available without interruption. However, we cannot guarantee this and are not liable for indirect or consequential losses arising from website or service use.

Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under UK law.

Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales. We comply with all applicable UK consumer protection laws.

Contact Information

If you have any questions or require assistance regarding these Terms and Conditions, please contact us:

Email: info@aureacare.co.uk
Phone: 0203 353 607

Thank you for choosing Aurea Care Limited. We are committed to delivering exceptional domiciliary care and ensuring your satisfaction.